Pagamenti e portafoglio
Purchases and receipts
Find your credit package purchases and receipts as a player, and the payments you've received as a seller.
Overview
Card payments in Padel Fast are for buying credit packages. Everything else — activities and tournament entry fees — is paid with credits. That means your purchases are mostly credit packages, and your credit spending lives in your credit history.
| What you want to find | Where it is |
|---|---|
| Credit packages you bought, with receipts | Purchases, in your dashboard |
| What you spent your credits on | My credits → History (see the Buying and using credits guide) |
| Package sales you've received as a host | Wallet → Payments (see the Payouts, taxes and revenue guide) |
| A customer's purchases and payments, and refunds | Credits → Customers (see the Managing credit customers guide) |
Your purchases (players)
Open Purchases.
Go to your dashboard and choose Purchases under the Payments section. Every purchase you've made is listed, newest first.
Each credit package shows who you bought it from, the package name and number of credits, the date, the amount you paid and its status. Tap it to open your balance with that seller in My credits, or tap View receipt for the payment receipt.
| Status | Meaning |
|---|---|
| Pending | The payment is still being processed. Your credits are added once it clears. |
| Completed | The payment went through and the credits were added. |
| Refunded / Partially refunded | The seller refunded all or part of the payment to your card. The credits removed are shown alongside. |
| Failed | The payment didn't go through, so no credits were added. |
| Expired | The payment was started but never completed. |
| Disputed | A dispute was raised with your bank. Credits from this seller are on hold until it's resolved. |
You also get a receipt by email when a purchase succeeds. Tournament entry fees you paid by card before entry fees moved to credits still appear in this list too.
Getting a refund
Refunds are up to the host you bought from — contact them. They can refund a package purchase to your card (the credits from it are then removed from your balance), or give credits back for something you paid with credits. You'll get an email and a notification either way.
Payments you've received (hosts)
Your card payments are in the Wallet: open your dashboard and choose Wallet under the Payments section. The Payments card lists the month's package sales with the customer, date, amount and service fee, and links to each receipt. Tap See all for the full month, and use the month picker to look back.
The Credits page shows the same sales from the credits side: each customer's purchases in the Customers tab, and every transaction in the Transactions tab, which you can export as CSV.
Refunding a customer (hosts)
Refunds are made from the Credits page, not the Wallet. Open the customer in the Customers tab and find the row in their history:
- Refund money — on a package purchase. Refunds all or part of the payment to the customer's card and removes the matching credits once Stripe confirms it. The Padel Fast service fee for that sale is refunded too.
- Refund credits — on an activity payment, entry fee or charge. Gives the credits back to the customer's balance straight away.
The Managing credit customers guide walks through both, including what happens when the customer has already spent the credits.
Entry fees for older tournaments that were paid by card can't be refunded from Padel Fast. Refund them from your Stripe dashboard.
Looking for your Pro subscription?
Padel Fast Pro subscriptions are separate from purchases — they are managed under Subscription in the Account section of your dashboard, not in Purchases.
Provalo su Padel Fast.
Tutto ciò che trovi in questa guida funziona dalla tua dashboard su web, iOS e Android.