PadelFast Terms and Conditions

1. Who we are and how to contact us

PadelFast is provided by GAVA Group AB, a company organised under the laws of Sweden (an aktiebolag). If you have any question about these Terms, your account, billing, or your personal data, contact us using the details below. The company registration number (organisationsnummer) and registered business address are required for EU/Swedish business-identity and consumer-information rules, and for the controller identity in the Privacy Policy; they will be completed before these Terms take effect.

• Registered company name: GAVA Group AB
• Company form: Swedish aktiebolag (AB)
• Swedish company registration number (organisationsnummer): to be added by GAVA Group AB
• Registered business address: to be added by GAVA Group AB
• VAT number, if applicable: to be added by GAVA Group AB
• Contact email: support@padelfast.com
• Website: https://www.padelfast.com (contact form at https://www.padelfast.com/contact)

2. About these Terms

These Terms govern your access to and use of the PadelFast iOS and Android apps, the website at https://www.padelfast.com, and related services. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

Additional terms may apply to specific features (for example, host and club payout terms, or tournament-specific rules). Where they apply, those additional terms supplement these Terms and form part of them. If there is a conflict between these Terms and feature-specific additional terms, the feature-specific terms govern for that feature only. Incorporated third-party terms (such as those of Apple, Google, Stripe, or RevenueCat) govern only your separate relationship with that third party and do not override your rights against GAVA Group AB under these Terms.

3. The Service: what PadelFast provides

PadelFast is a freemium padel platform available on iOS, Android, and the web. Depending on your account type and subscription, the Service lets you do the following.

• Matchmaking and tournaments: create and join tournaments in americano, mexicano, ladder, and cup formats, including playoffs, with automated pairing, scoring, and results.
• Ratings and records: maintain an ELO-style rating, win/loss/draw records, point differentials, and historical match results that drive pairing and leaderboards, with a rating-system preference (1-10 or 0-7).
• Leagues: take part in multi-stage league play with divisions and seasons.
• Club directory and discovery: find padel venues, including map-based search and nearby-clubs features that use your approximate or precise location.
• Profiles: maintain a player or club profile with optional details such as a bio, photo, gender, playing preferences, skills, and availability.
• Social features: follow other players, maintain a follower and following graph, exchange chats and messages, and receive notifications.
• Predefined player (team member) records: create records for people you regularly play with (subject to Section 6).
• Host and club tools: for club accounts, manage memberships and roles (owner, manager, staff), run paid tournaments, and (where enabled) receive payouts.
• Communications: transactional emails (such as password reset, verification, and welcome), an optional newsletter, and push notifications.

Evolving and as-available Service

We may add, change, suspend, or remove features over time. We aim to keep core functionality available, but the Service is provided on an evolving and as-available basis, and some features may be experimental, regional, or platform-specific.

No guarantee of opponents, matches, or venues

PadelFast is a platform that connects players, organisers, and clubs. We do not organise, supervise, or guarantee any in-person match, tournament, or booking, and we are not responsible for the conduct of other users, hosts, or venues.

Account types

When you sign up, you choose an account type: Player, for individual padel players; or Club, for venues and organisers. Club accounts can manage memberships and roles and, subject to Section 9, host paid tournaments and receive payouts. Certain administrative flags (such as admin status) are controlled by us and cannot be self-assigned.

4. Eligibility and accounts

Minimum age

You must be at least 13 years old to use the Service. This reflects the digital-consent age applicable in Sweden under the GDPR. If you are under the age of majority in your country of residence, you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms. By using the Service, you represent that you have the legal capacity to enter into this agreement and that you are not barred from using it under any applicable law. Where the local digital-consent age is higher than 13, the higher age applies and parental or guardian consent must be obtained accordingly.

Creating an account

You can register with an email address and password, or through a federated sign-in provider: Google, Facebook (Meta), or Apple. At sign-up we collect at minimum your first name and a valid email address; depending on your sign-in method and choices, additional information (such as a profile photo, phone number, or account type) may be collected, as described in the Privacy Policy. Authentication, including password handling, is performed through Firebase Authentication, and we do not store your password directly.

• You must provide accurate, current, and complete information and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account.
• You must promptly notify us at support@padelfast.com if you suspect your account has been accessed without authorisation.

One person, accurate identity

Accounts are personal to you. You must not impersonate another person, share, sell, or transfer your account, or create an account on someone else's behalf without authority to bind them to these Terms. You must not provide false registration details. Club accounts must be operated by someone authorised to represent the club.

5. Acceptable use and prohibited conduct

You agree not to, attempt to, or allow anyone else to do any of the following when using the Service.

• Use the Service for any unlawful, fraudulent, or harmful purpose, or in violation of any applicable law or regulation.
• Manipulate ratings, leaderboards, tournament results, or matchmaking, including by submitting false scores, colluding, creating fake accounts, or tampering with results.
• Harass, threaten, defame, impersonate, or abuse other users, hosts, or clubs, or post hateful, discriminatory, or sexually exploitative content.
• Upload, post, or transmit content that is illegal, infringing, obscene, hateful, or otherwise objectionable, that you do not have the right to share, or that infringes another person's intellectual-property, privacy, or other rights.
• Enter another person's personal data (for example, as a predefined player or team member) unless you have a lawful basis and the right to do so (see Section 6).
• Scrape, crawl, harvest, or bulk-extract data from the Service, including harvesting contact details (such as club email, phone, or social handles) from the club directory, or access the Service by automated means except as expressly permitted.
• Circumvent, disable, or evade any security, access-control, bot-detection, rate-limiting, subscription-gating, payment, entitlement, or paywall mechanism, or use the Service without paying applicable fees.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by applicable law.
• Interfere with, disrupt, overload, or compromise the integrity or security of the Service or any connected systems or networks, or attempt to gain unauthorised access to them.
• Use the Service to send spam or unsolicited commercial communications through chats, notifications, or otherwise.
• Resell, sublicense, or commercially exploit the Service or any part of it without our prior written consent.

We use automated bot-detection and abuse-protection measures. We may investigate suspected violations and take any action we consider appropriate and proportionate, including content removal, feature restriction, suspension, or termination (see Section 13).

Reporting illegal or infringing content (notice and action)

If you believe content on the Service is illegal, infringing, or otherwise violates these Terms, you may report it to us at support@padelfast.com with enough detail to identify the content and the reason for your report. We will assess valid notices and may remove or restrict the content and inform the affected user, consistent with our obligations as a hosting and intermediary service under applicable law, including the EU Digital Services Act. Where appropriate, the user whose content was removed may contact us to contest the decision.

6. Your content and licence

Your content

Your Content means anything you submit to or through the Service, for example your profile details, bio, photos and avatars, chat messages, tournament and league entries, and predefined-player records. As between you and us, you retain ownership of Your Content. You are responsible for it and for ensuring you have the rights necessary to submit it.

Licence you grant us

You grant GAVA Group AB a worldwide, non-exclusive, royalty-free licence (sublicensable only to our service providers and sub-processors acting on our behalf) to host, store, reproduce, display, and adapt Your Content solely to the extent necessary to provide, operate, maintain, and secure the Service, to make it available to other users as the relevant feature intends (for example, showing your profile to players you can be matched with, displaying messages to your chat partner, or showing tournament results), and to develop and improve the Service subject to the Privacy Policy and applicable data-protection law. We do not claim ownership of Your Content and we will not sell it.

This licence ends when Your Content is deleted, except where: it has been shared with others who retain copies (for example, messages already received, or results recorded in shared tournament or league history); copies remain in routine backups for a limited period before being overwritten; or we must retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

Content about other people (predefined players)

The Service lets you create records for other people (for example, team members or predefined players with a name, contact details, rating, or stats). If you enter another person's personal data, you confirm you are entitled to do so and have a valid lawful basis for it, and you are responsible for informing that person and respecting their rights. You must delete such data on request from the person concerned or from us. Where you enter third-party personal data, both you and GAVA Group AB may have roles under data-protection law; we will honour valid data-subject requests directly, as described in the Privacy Policy. The indemnity in Section 17 applies to such data, subject to the consumer limitations stated there.

Removal and feedback

We may remove or restrict Your Content that we reasonably believe violates these Terms or the law, or that exposes us or others to liability. If you send us Feedback (meaning suggestions, ideas, or improvement requests about the Service, not including Your Content), you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback without restriction or obligation to you. This Feedback licence is limited to such suggestions and does not capture content you own.

7. Ratings, results, and fair play

ELO ratings, win/loss/draw records, point differentials, and match history are generated by the Service based on tournament and league activity. They are used to pair players, score matches, and populate leaderboards. They are an estimate for matchmaking and competition purposes and are not a guarantee of skill, standing, or any particular outcome, and they may change over time as a result of play.

We may recalculate, adjust, freeze, or reset ratings and records where we reasonably believe there has been manipulation, error, or breach of these Terms. We may also place a host's league in a RESTRICTED state (a partial loss of features while the account stays active) where the host does not hold the subscription tier required to run that activity, as described in Sections 8, 9, and 13.

8. Subscriptions and premium features

This Section and Section 9 are central to how paid features work. Please read them carefully. How you are billed depends on the platform you use: web purchases are processed by RevenueCat Web Billing in your browser, while purchases in the iOS and Android apps are in-app purchases billed by the App Store or Google Play.

Subscription tiers and entitlements

PadelFast is freemium. Premium entitlements are managed through RevenueCat. Pro, Manager, and Lifetime are subscription or one-time entitlements that unlock premium features. The Tournament day-pass is a one-time, non-subscription pass that is valid for 6 hours from activation. This 6-hour day-pass validity is separate from, and unrelated to, the entrance-fee refund window described in Section 9. We receive from RevenueCat only your entitlement status (active or inactive) and related transaction dates; we never receive your payment-instrument details.

What paid tiers unlock

Paid tiers unlock additional functionality. In particular, hosting paid tournaments and accepting entrance fees requires the Manager tier or higher. Free-tier hosts cannot collect entrance fees, and leagues run by a host who lacks the required tier may be set to a RESTRICTED state until the host upgrades.

Web purchases (RevenueCat Web Billing)

When you buy a subscription or day-pass on the PadelFast website, the purchase is processed in your browser by RevenueCat Web Billing through its payment processor. PadelFast is the seller of these web purchases and never receives or stores your card details. You manage and cancel a web subscription within your PadelFast account settings, and refund requests for web purchases are handled by us at support@padelfast.com (see Section 9). There is no App Store or Google Play account involved in web purchases.

In-app purchases (iOS and Android)

When you purchase a subscription or day-pass within the iOS or Android app, the transaction is an in-app purchase processed by Apple (App Store) or Google (Google Play) and billed to your App Store or Google Play account, in accordance with the applicable store's terms. On iOS and Android, digital subscriptions and day-passes are purchased exclusively through the platform's in-app purchase system. RevenueCat facilitates and tracks these purchases and the resulting entitlements.

Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel. To stop a renewal: for the Apple App Store, cancel at least 24 hours before the end of the current period; for Google Play, cancel before the renewal date. Cancelling stops future renewals; you generally retain access until the end of the current paid period. Deleting the app does not cancel a subscription, and we cannot cancel or modify a store-billed subscription on your behalf. You manage and cancel store-billed subscriptions through your store account (Apple: Settings, your name, Subscriptions; Google: Play Store, Subscriptions).

Free trials and introductory offers

If a free trial or introductory price is offered, it will be disclosed at the point of sale, including that it automatically converts to a paid, auto-renewing subscription at the standard price unless you cancel before the trial or introductory period ends, and how to cancel. If no trial or introductory offer is presented at purchase, none applies.

Price changes

Prices are shown before purchase. We may change subscription prices and the contents of paid tiers prospectively; changes do not affect a billing period already paid for. For in-app subscriptions, the relevant app store will notify you and obtain any consent it requires before a changed price applies to a renewal. For web (directly billed) subscriptions, we will give you advance notice (at least 30 days, or as required by law) by email or in-app before a price change takes effect on renewal, and you may cancel before it applies.

9. Tournament entrance fees, payments, refunds, and payouts

Players paying an entrance fee

Some tournaments charge an entrance fee set by the host. Entrance-fee payments are processed by Stripe (including Stripe Connect and Stripe Elements). At checkout, your name, email, and phone number are passed to Stripe to process the payment; your card details are entered directly into Stripe's secure, Stripe-hosted payment field and never reach PadelFast's servers. We store only non-sensitive transaction references (such as Stripe identifiers, amount, our platform fee, currency, and payment status), not your card data.

Refunds for entrance fees

A Stripe refund of a tournament entrance fee is issued only if it is requested more than 6 hours before the tournament start time, which is the host's standard cancellation window. Requests made within 6 hours of, or after, the start time are not eligible for a discretionary monetary refund through the Service, and the host keeps the fee; in that case your purchase is marked in our records as cancelled or forfeited for audit purposes only, and no money is returned. A purchase recorded as cancelled or forfeited under this voluntary-cancellation rule may prevent you from re-joining the same tournament; this re-join block does not apply where a refund reflects a statutory remedy.

This 6-hour window applies without prejudice to your mandatory consumer rights. You remain entitled to a refund where required by law, including where the tournament is cancelled, materially changed, or not provided by the host, and where the EU 14-day right of withdrawal applies and has not been validly waived (see Section 10). Where the withdrawal right applies, it prevails over the 6-hour window. Contracts for leisure or sporting events tied to a specific date may be exempt from the 14-day withdrawal right under EU consumer law, which supports the host's cancellation window in those cases; the position is set out in Section 10.

Refunds for app-store purchases

Because in-app subscriptions and day-passes are billed by Apple or Google, refund requests for those store-billed purchases are handled by the relevant app store under its refund policy (Apple's Report a Problem process; Google Play's refund process). We do not control and generally cannot issue refunds for store-billed purchases. For web purchases, refunds are handled by us directly at support@padelfast.com. None of this reduces any statutory rights you have, including under Section 10.

Hosts and clubs collecting fees and receiving payouts

To collect entrance fees, a host must hold the Manager tier or higher and complete Stripe Connect onboarding, including identity verification (KYC). Until onboarding is complete and Stripe enables charges, the host cannot collect fees or receive payouts. By using payouts, you agree to Stripe's Connected Account Agreement and Stripe's terms, in addition to these Terms. Stripe collects and holds the host's business and payout information (business identity, bank and payout details, address) directly; we receive only the account status and metadata needed to operate the platform.

PadelFast acts as a Stripe Connect platform. We deduct a platform application fee from entrance fees, disclosed at the relevant time. Net revenue, balances, and payout scheduling (manual, daily, weekly, or monthly, standard or instant) are managed through Stripe and the host wallet. Hosts are responsible for the lawfulness of the tournaments they run, for any taxes, fees, or refunds owed to participants, and for complying with their obligations to participants and to Stripe.

Currencies and taxes

The Service supports multiple currencies, including SEK, and the applicable currency is shown at checkout. Prices may be inclusive or exclusive of taxes depending on your jurisdiction and the platform used. For in-app purchases where Apple or Google act as merchant of record, applicable taxes are handled by them. For web subscriptions, GAVA Group AB is the seller and charges applicable VAT or other taxes where required. VAT treatment of tournament entrance fees and of the platform application fee depends on the parties involved and the applicable rules; hosts and participants are responsible for taxes that are their legal responsibility. Tax and merchant-of-record details per channel will be confirmed by the company.

10. Your right of withdrawal (EU/EEA consumers)

If you are a consumer resident in the EU/EEA, you generally have the right to withdraw from a distance contract for digital content or digital services within 14 days, without giving a reason, under the EU Consumer Rights Directive (in Sweden, the Distansavtalslagen). The 14-day period starts on the day the contract is concluded for a paid plan or pass.

Immediate performance and loss of the withdrawal right

Most PadelFast digital purchases (a subscription, a tournament day-pass, or tournament access) are intended to be available immediately. A tournament day-pass and tournament access are treated as a digital service supplied over a period. When you buy such an item, you may be asked to (1) expressly request that performance begins during the 14-day withdrawal period, and (2) acknowledge that, for a digital service, you will lose the right of withdrawal once the service is fully performed, and that if you withdraw before then we may charge a proportionate amount for the part already provided. Where you have given that prior express consent and acknowledgement, these rules apply; where you have not, you keep the full 14-day right of withdrawal. Until the purchase flow actually captures this express consent and acknowledgement, the full 14-day right applies.

For any item supplied as one-time digital content (rather than a service) delivered immediately, you lose the right of withdrawal once supply has begun with your prior express consent and acknowledgement and the content is fully performed. Contracts for leisure or sporting events tied to a specific date may fall outside the withdrawal right under EU consumer law.

How to withdraw

To exercise the right of withdrawal, send a clear statement of your decision to support@padelfast.com before the 14-day period ends. You may use the EU model withdrawal form, but you do not have to. Where a refund is due, we will refund using the same payment method you used, without undue delay. For purchases made through the Apple App Store or Google Play, the app store's own refund and cancellation policies also apply, and you may need to request refunds through the app store (see Section 9). This Section does not reduce any statutory withdrawal or refund rights you have.

11. Location features

When you open the Service, we determine your approximate location using an IP-based lookup. From this we derive and store a coarse geohash (approximately 610-metre resolution) and your country, used to power features such as nearby-club discovery and distance sorting. Other IP-derived details (such as city or postal area) are used only transiently within your session. Some IP-based location collection happens automatically as part of providing the Service.

Some features may request your device's precise location through your browser or operating-system permission prompt, for example location-targeted advertising in the ad banner and the opt-in nearby-clubs search. You can grant or deny this permission and can change it later in your device or browser settings. If denied, location-dependent features fall back to the coarser, IP-based behaviour or are unavailable. How we collect, use, store, and share location data is described in detail in the Privacy Policy.

12. Advertising, analytics, communications, and club identification

Advertising

Parts of the Service are supported by advertising, which may be location-targeted using a coarse approximate area (geohash) derived from your location. You can limit precise-location targeting by denying the location permission (see Section 11).

Analytics

We use analytics and performance tools, including Hotjar, Vercel Analytics, Vercel Speed Insights, and Firebase Analytics, to understand and improve the Service. Some of these are enabled only where you have given the relevant cookie or tracking consent. Details, including consent categories and how to manage them, are in the Privacy Policy and any cookie or consent notice presented in the Service.

Communications and notifications

By using the Service you agree to receive transactional communications necessary to operate your account, such as password resets, email verification, a welcome message, and referral confirmations. The newsletter is optional and opt-in, and you can unsubscribe at any time using the link in the newsletter or by contacting support@padelfast.com. You can control push notifications through your device settings and your in-app notification preferences (tournament updates, friend activity, and game invitations).

Club identification and marketing use

Where you operate a verified, claimed club account and you own or control the club's logo, name, and branding, you grant us a limited, revocable licence to use that logo and name to identify the club as a PadelFast customer or partner in our marketing, including on our website, social media, and other promotional content. This is a trademark and brand licence, distinct from the user-content licence in Section 6, and is subject to your reasonable quality-control requirements and your right to revoke it.

13. Suspension, restriction, and termination

Termination by you and account deletion

You may stop using the Service at any time and may delete your account from within the app or by requesting deletion at support@padelfast.com. Deletion requests made by email are subject to identity verification before they are actioned, to protect against malicious deletion, and we will process verified requests within a reasonable time.

When your account is deleted, we will delete or anonymise your personal data in accordance with the Privacy Policy, subject to data we are required to retain by law (for example, certain transaction and audit records) or that remains in routine backups for a limited period before being overwritten. Some content may persist where it has been shared with others, for example messages already delivered, or results recorded in shared tournaments or leagues, as described in Section 6. Match and tournament records already recorded may be retained or anonymised but will persist in shared history and leaderboards as needed for the integrity of completed competitions.

Deleting your PadelFast account does not automatically cancel a subscription billed through Apple or Google. Because those subscriptions are billed by the app store, deleting your account will not stop those charges; you must cancel through your App Store or Google Play account first (see Section 8), otherwise you may continue to be billed even though you no longer have access to PadelFast. Any remaining paid subscription period or active day-pass is forfeited on deletion and is not refunded by us, subject to mandatory consumer rights and the app store's refund process. For web subscriptions, cancel within your account settings before deleting your account.

Restriction, suspension, and termination by us

We may take graduated action where appropriate: restriction (a partial loss of features while your account stays active, such as the RESTRICTED league state in Section 7); suspension (a temporary block on access pending investigation, during which your data is retained and your account is not deleted); or termination (ending the relationship). We may suspend, restrict, or terminate your access, in whole or in part, with or without notice, if you materially or repeatedly breach these Terms or the acceptable-use rules; if we reasonably suspect fraud, rating or result manipulation, or other abuse; if it is necessary to comply with law or a regulator's request; or if it is necessary to protect the Service, other users, or third parties.

Where reasonable and lawful, we will give you notice and an opportunity to remedy a breach, and we will provide reasons except where prohibited by law or where doing so would compromise a fraud or security investigation. For serious breaches (for example, fraud or conduct that harms others), we may act immediately. If your account is suspended or terminated and you believe this was in error, you may contact support@padelfast.com to request a review. Termination does not affect rights or liabilities that arose before it, including amounts owed.

Data handling on termination by us

On company-initiated termination, we may delete or anonymise your data as described above, or retain certain data where necessary to investigate or enforce against fraud, abuse, or rating manipulation, to comply with legal obligations, to defend legal claims, or to prevent circumvention of the termination (for example, re-registration). Where we retain data, we do so on the lawful bases described in the Privacy Policy. If we terminate a host's account while a paid tournament is pending, refund obligations to participants and payout handling are addressed under Section 9.

Effect of termination on subscriptions

For store-billed subscriptions, refunds (if any) are governed by Apple's or Google's policies and we cannot issue them; following termination by us, you should still cancel any active store subscription via your App Store or Google Play account to stop further charges. For web (directly billed) items, if we terminate a consumer's account for a serious breach attributable to the consumer's fraud or abuse, the unused, pre-paid portion is not refunded; otherwise, where we terminate without fault on your part, we will refund the pro-rata unused portion of a directly-billed pre-paid period. A token cap does not apply, and nothing in this paragraph reduces mandatory consumer rights. For business and host users, forfeiture of the unused pre-paid period on termination for breach applies in full to the extent permitted by law.

14. Service availability and updates

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service is provided on an as-available basis and may be subject to downtime, maintenance, or technical issues.

We may release updates to the apps, delivered through the relevant app store. Some updates may be required for continued use; if you do not install required updates, parts of the Service may stop working.

15. Warranties, as-is basis, and your statutory rights

We provide the Service with reasonable skill and care and aim to keep it available and accurate. However, to the maximum extent permitted by applicable law, and except for the statutory guarantees described below and the conformity remedies for paid digital content and services, the Service is provided as is and as available without warranties of any kind, whether express or implied, including implied warranties of merchantability (a concept that has no direct Swedish-law equivalent), fitness for a particular purpose, accuracy, and non-infringement. The merchantability and fitness disclaimers apply only to the maximum extent permitted by law and, in particular, only against business users. We do not warrant that the Service will be uninterrupted, secure, or error-free, that ratings, matchmaking, or results will be free from inaccuracies, or that defects will be corrected.

Physical activity

Padel is a physical sport. PadelFast does not organise or supervise in-person play and is not responsible for injuries or losses caused by the conduct of other users, hosts, or venues, or by the inherent risks of the sport. You participate in matches, tournaments, and related activities at your own risk and are responsible for your own health, safety, and insurance. Nothing in this Section excludes or limits our liability for death or personal injury caused by our own negligence, or any other liability that cannot be excluded under applicable law.

Your statutory consumer rights are not affected

If you are a consumer, you have mandatory rights under Swedish and EU law, including, for paid digital content and digital services, the right to content and services that conform to the contract and the right to a remedy (such as repair, a price reduction, or a refund) if they do not. Nothing in these Terms excludes or limits those mandatory consumer guarantees, liability for death or personal injury caused by our negligence, liability for gross negligence or wilful or intentional misconduct, liability for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

16. Limitation of liability

This Section is subject to Section 15 and does not exclude or limit our liability for death or personal injury caused by our negligence, for gross negligence or wilful or intentional misconduct, for fraud or fraudulent misrepresentation, for the conformity remedies for paid digital content and digital services, or for any other liability that cannot be limited under mandatory law. To make these limits clear and transparent, this Section sets out separate rules for consumers and for business users.

If you are a consumer

We are responsible for foreseeable loss and damage caused by our breach of these Terms or our failure to use reasonable skill and care. We do not cap a consumer's compensation for such foreseeable, direct loss at a token sum, and we do not exclude liability for loss of your account data (such as match history and ratings) where that loss is a foreseeable consequence of our failure to use reasonable skill and care. We are not liable for loss that is not foreseeable, or for loss arising from your own breach of these Terms, the acts or content of other users or hosts, tournaments or events run by hosts, third-party services you choose to use (such as app stores, Stripe, RevenueCat, or sign-in providers), or events outside our reasonable control. The exclusions and limits in this Section apply to consumers only to the extent permitted by mandatory law.

If you use the Service for business purposes (for example, as a club or host)

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, loss of business, business interruption, loss of business opportunity, loss of data, or loss of goodwill. To the maximum extent permitted by law, our total aggregate liability to a business user arising out of or in connection with the Service or these Terms is limited to the greater of (a) the amounts you paid to us for the Service in the 12 months before the event giving rise to the claim, or (b) a nominal floor amount in SEK (to be confirmed). This cap and these category exclusions apply only to business users and never reduce a consumer's mandatory statutory rights.

17. Indemnity

If you use the Service for business purposes (for example, as a club or host), you agree, to the extent permitted by applicable law, to indemnify and hold harmless GAVA Group AB from and against claims, damages, losses, and reasonable expenses (including legal fees) arising from the tournaments or activities you run as a host or club, your business misuse of the Service, or your breach of these Terms or of applicable law, to the extent of your fault.

Any user, including a consumer, who enters third-party personal data (for example, predefined-player or team-member records) agrees, to the extent permitted by law, to indemnify us against third-party claims arising from your submitting that data without authority or a valid lawful basis, and from Your Content that you had no right to post. If you use the Service as a consumer, this indemnity applies only to the extent permitted by, and does not reduce your rights under, mandatory consumer law, and it does not extend to a general indemnity for ordinary use of the Service. This indemnity does not apply to the extent a claim arises from our own breach or negligence.

18. Third-party services and links

The Service relies on, and interoperates with, third-party services, and your use of them is subject to their own terms and privacy policies. We are not responsible for third-party services, their availability, or their content, and links to third-party sites are provided for convenience and do not imply endorsement. Apple, App Store, Google, Google Play, Facebook, Meta, Stripe, RevenueCat, and other names and logos are the property of their respective owners and are used for identification only. The key third parties whose terms or policies may apply to you are listed below.

• Apple App Store and Media Services Terms

• Google Play Terms of Service

• RevenueCat Terms of Service

• Stripe Consumer Terms

• Stripe Connected Account Agreement

• Google Terms of Service (incl. Maps, Places, Firebase, and Google sign-in)

• Facebook / Meta Terms of Service (sign-in)

• Apple legal (Sign in with Apple)

• Hotjar Terms of Service

• Vercel Terms of Service (Analytics and Speed Insights)

Apple and Google app-store additional terms

To the extent you obtained the iOS app from the Apple App Store, you acknowledge that: these Terms are between you and GAVA Group AB, not Apple; Apple has no obligation to provide maintenance or support for the app; in the event of a failure of the app to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation; Apple is not responsible for product claims, intellectual-property-infringement claims, or consumer-law compliance regarding the app; and Apple and its subsidiaries are third-party beneficiaries of these Terms with the right to enforce them against you. To the extent you obtained the Android app from Google Play, equivalent acknowledgements apply to Google where required by Google Play, including that these Terms are between you and GAVA Group AB and not Google, that Google has no support obligation for the app, and that Google is not responsible for the app or for claims relating to it. On iOS and Android, digital subscriptions and day-passes are purchased exclusively through the platform's in-app purchase system; web purchases use RevenueCat Web Billing.

19. Intellectual property

The Service, including its software, source code, design, user interface, graphics, the PadelFast name and logo, and all related intellectual property, is owned by or licensed to GAVA Group AB and is protected by copyright, trademark, and other laws. This excludes Your Content and third-party content and marks displayed within the Service (such as mapping data and imagery, club logos, and sign-in provider marks), which remain the property of their respective owners.

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable licence to access and use the Service for its intended purpose, revocable in accordance with Section 13 (Suspension, restriction, and termination). You may not copy, modify, distribute, sell, or create derivative works from the Service except as the law allows or we expressly permit. No other rights are granted by implication or otherwise.

20. Changes to these Terms

We may update these Terms for a valid reason from a closed list: to reflect legal or regulatory changes, to introduce new or changed features, for security reasons, or for genuine operational necessity. Changes are prospective only and never reduce accrued rights or apply retroactively to a completed purchase. Purely beneficial or legally required changes may take effect immediately.

For any material change, we will give you at least 30 days' advance notice by email and/or in-app before it takes effect. If you do not agree to a material change, you may reject it by stopping use and deleting your account before it takes effect, with no penalty; for a paid ongoing service, if a material change adversely affects you as a consumer, you may reject it and terminate the affected paid service and receive a pro-rata refund of the unused, pre-paid period. We will not rely on continued use alone as acceptance of a material adverse change.

21. Governing law and dispute resolution

Governing law

These Terms, and any dispute arising out of or in connection with them or the Service, are governed by the laws of Sweden, without regard to conflict-of-laws rules.

Talk to us first, and consumer dispute bodies

If you have a problem, please contact us first at support@padelfast.com, as most issues can be resolved quickly. If we cannot resolve a dispute and you are a consumer in Sweden, you may refer it to the National Board for Consumer Disputes (Allmanna reklamationsnamnden, ARN), which issues non-binding recommendations; ARN can be reached at Box 174, SE-101 23 Stockholm, Sweden, and via www.arn.se. Our participation in ARN proceedings is voluntary and decided case by case; we will tell you whether we agree to participate in a given dispute. If you are a consumer elsewhere in the EU/EEA, you may use the relevant alternative dispute-resolution body in your country. The former EU Online Dispute Resolution platform has been discontinued and is no longer available as a dispute route.

Courts

If you are a consumer, you may bring proceedings in the courts of your country of residence, and you may only be sued in the courts of your country of residence, and you keep the mandatory consumer-protection rules of that country. The exclusive jurisdiction of the Swedish courts applies only to users who are not consumers, such as business or host accounts acting in a commercial capacity.

22. Privacy and data protection

Our handling of your personal data is described in the PadelFast Privacy Policy, which is incorporated into these Terms by reference. The Service processes, among other things, account and profile data, ratings and match history, social and chat data, approximate and (where enabled) precise location, and billing-related metadata, and it shares data with the sub-processors described in the Privacy Policy. GAVA Group AB is the data controller for personal data processed through the Service.

Where you operate a club or host account and determine the purposes and means of processing participant or predefined-player data, you act as an independent controller (or, where applicable, a joint controller or processor), must have a lawful basis, and must comply with any data-processing or host terms we make available. Where required, a data processing agreement or joint-controller arrangement applies; if such an agreement does not yet exist, it will be put in place.

Your GDPR rights and the supervisory authority

Where the GDPR applies, you have rights including access, rectification, erasure, restriction, data portability, and objection, as described in the Privacy Policy. You may exercise these rights, or raise any privacy question, by contacting support@padelfast.com. If you are in the EU/EEA, you may lodge a complaint with a data-protection authority; in Sweden, this is the Integritetsskyddsmyndigheten (IMY).

• Swedish Authority for Privacy Protection (IMY)

Some service providers may process data outside the EU/EEA. Where this occurs, we rely on appropriate safeguards (such as Standard Contractual Clauses or an adequacy mechanism) as described in the Privacy Policy. We keep these Terms and the Privacy Policy consistent: the Privacy Policy reflects the services actually used in the web app (including Firebase, Stripe, RevenueCat, Google Maps and Places, Hotjar, Vercel Analytics and Speed Insights, BotID, and the IP-geolocation provider) and does not list services that are not integrated in the web app (such as Mixpanel and Firebase Crashlytics).

23. General

• Entire agreement: these Terms, the Privacy Policy, and any feature-specific additional terms are the entire agreement between you and us regarding the Service. This does not exclude or limit liability for fraud or fraudulent or negligent misrepresentation, and does not affect mandatory consumer rights; incorporated third-party terms govern only your separate relationship with that third party.
• Severability: if you are a consumer and a term is found unfair or unenforceable, it is simply not binding and is severed, and the remainder of these Terms continues in force, without the term being rewritten or reformed by a court. For business users, an unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intended meaning, and the rest remains in effect.
• No waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our consent. We may assign them to an affiliate or successor (for example, in a merger, acquisition, reorganisation, or sale of assets); we will give consumers advance notice of any assignment that changes the contracting party or data controller, the assignee will be bound by these Terms and the Privacy Policy, and a consumer may terminate and (for pre-paid periods) obtain a pro-rata refund if they do not wish to continue with the new provider.
• Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.
• Notices: notices to you may be given by email to your registered address or by in-app notice, and you consent to receiving contract confirmations and legally required information on a durable medium electronically; you may give notice to us at support@padelfast.com.
• No third-party rights: except as expressly stated (including the Apple and Google acknowledgements in Section 18), these Terms do not create rights for anyone who is not a party to them.
• Survival: provisions that by their nature should survive termination survive, including those on intellectual property (Section 19), warranties and disclaimers (Section 15), limitation of liability (Section 16), indemnity (Section 17), privacy carryover (Section 22), governing law and dispute resolution (Section 21), the general clauses in this Section (including severability and entire agreement), and any accrued payment obligations.
• Language: these Terms may be provided in multiple languages; if there is a conflict between translations, the English version prevails, except where mandatory local consumer law requires otherwise.

Pre-contractual information and order confirmation

Before any paid purchase, we provide you with the main characteristics of the item, the total price including taxes, the auto-renewal terms where applicable, the duration and cancellation terms, and information about your right of withdrawal, and the purchase confirmation step is presented so that it is clear it creates an obligation to pay. For directly billed (web) subscriptions, an auto-renewal summary (price, frequency, that it renews until cancelled, and how to cancel) is shown at the point of sale.